Exchange & Refund Policy

At SETRAH Boutique, we want every customer to enjoy a beautiful and satisfying shopping experience.

We take care in presenting our collections, including our signature reversible silk Abayas, and aim to ensure every order meets your expectations.

1. Returns & Exchanges

Eligible items may be requested for return or exchange within 14 days of receiving your order.

To qualify, products must be:

• Unworn and unused.

• Unwashed.

• Free from perfume, makeup, stains, or damage.

• In their original condition.

• Returned with all original tags and packaging.

• Free from alterations or modifications made after purchase.

Please contact our Customer Care team before returning an item.

Returns sent without prior approval may not be accepted.

2. Reversible Silk Abayas

Our reversible silk Abayas are designed to offer two different looks in one garment.

Customers are encouraged to review product photographs, fabric information, color combinations, and size details before purchasing.

For an eligible return or exchange, both sides of the reversible Abaya must be in their original, unused condition.

Items showing signs of wear, washing, perfume, makeup, stains, or damage on either side may not qualify for a change-of-mind return or exchange.

These conditions do not limit your statutory rights concerning defective or incorrectly supplied products.

3. Damaged, Defective or Incorrect Items

If you receive a product that is damaged, defective, incorrect, incomplete, or materially different from its description, please contact us promptly.

Kindly provide:

• Your order number.

• A description of the issue.

• Clear photographs or videos where applicable.

After reviewing your request, we will arrange an appropriate remedy, such as repair, replacement, exchange, or refund, depending on the circumstances and applicable law.

4. Exchanges

Eligible exchanges may be requested within the return period, subject to product availability.

If you wish to exchange an item because of a preferred size, color, or style, additional delivery or courier charges may apply.

If the exchange is required because of a confirmed product defect or SETRAH error, we will arrange the appropriate solution.

5. Refunds

Once an approved returned item has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days after approval for processing.

Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

Original delivery charges, customs duties, and import fees are generally non-refundable unless the return results from our error, a defective product, or where otherwise required by applicable law.

6. Non-Returnable Items

Unless defective, incorrectly supplied, or otherwise required by applicable law, the following items generally cannot be returned for change-of-mind reasons:

• Products that have been worn, washed, altered, or damaged after delivery.

• Items without original tags or packaging.

• Personalized or specially customized items, where applicable.

• Products specifically identified as final sale, where applicable.

7. Return Shipping Charges

Customers should contact SETRAH Customer Care before returning any product.

Our team will provide return instructions and applicable courier information.

For approved returns or exchanges requested for personal reasons, return shipping charges may be the customer's responsibility.

Where a return results from our error or a confirmed defect, we will arrange the appropriate return solution.

8. In-Store Purchases and Global Village

Purchases made at SETRAH's physical retail locations, including Global Village Dubai, may follow different return and exchange procedures from online purchases.

Any applicable in-store conditions will be communicated at the time of purchase, subject to UAE consumer protection requirements.

For assistance with an in-store purchase, please retain your receipt or proof of purchase and contact our team.

9. Consumer Rights

Nothing in this policy excludes or restricts any consumer rights that cannot legally be excluded under applicable UAE law.

10. Contact Us

For exchanges, refunds, or order-related assistance, please contact SETRAH Boutique through the Contact page on www.setrah.shop.