Terms & Conditions

Last Updated: October 01, 2026

Welcome to SETRAH Boutique.

These Terms & Conditions govern your use of www.setrah.shop and purchases or service requests made through our website.

By accessing our website or placing an order, you agree to these Terms & Conditions together with our Privacy Policy, Shipping & Delivery Policy, and Exchange & Refund Policy.

1. About SETRAH

SETRAH Boutique is a UAE-based fashion brand specializing in contemporary Abayas, including reversible silk designs that offer two looks in one garment.

Our collections, products, services, sizes, and availability may change from time to time.

2. Website Use

Customers must use our website for lawful purposes only.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt unauthorized access to our systems.

• Distribute malicious software.

• Copy or commercially exploit our website content without permission.

• Provide false or misleading information when placing an order.

3. Product Information

We make reasonable efforts to ensure product descriptions, images, prices, colors, fabrics, and sizing information are accurate.

However, minor differences may occur due to lighting, screen settings, photography, and fabric characteristics.

For our reversible silk Abayas, product photographs and descriptions are intended to show the available styling options.

Customers are encouraged to review product descriptions, fabric details, and size information before placing an order.

Nothing in this section limits your rights if a product is defective, incorrectly supplied, or materially different from its description.

4. Product Availability

All orders are subject to availability.

Adding a product to your shopping cart does not reserve it.

If a product becomes unavailable after an order is placed, our team will contact you to discuss an appropriate alternative or refund.

5. Orders and Confirmation

After placing an order, you may receive an automated order confirmation.

We reserve the right to contact customers regarding payment issues, stock availability, incorrect pricing, delivery restrictions, suspected fraud, or technical errors.

6. Pricing

All prices are displayed in the currency shown on our website.

Delivery fees and applicable charges will be displayed at checkout where available.

International orders may be subject to customs duties, import taxes, or local charges.

7. Payments

We accept payment methods displayed at checkout.

Payments are processed through authorized third-party payment providers.

Transactions may be subject to the terms and eligibility requirements of the selected payment provider.

8. Shipping & Delivery

Orders are processed and delivered according to our Shipping & Delivery Policy.

Estimated delivery times may vary depending on product availability, location, courier operations, and other circumstances.

Customers must provide complete and accurate delivery information.

9. Home Booking Service

SETRAH may offer Home Booking services for customers seeking a more personalized shopping experience.

Appointments are subject to availability, service coverage, and confirmation by our team.

Customers must provide accurate contact information and appointment details.

Any applicable service charges, appointment conditions, or cancellation requirements will be communicated during the booking process.

Submitting a booking request does not guarantee an appointment until it has been confirmed.

10. Returns, Exchanges & Refunds

All requests are handled according to our Exchange & Refund Policy.

Customers should review the policy before placing an order.

Nothing in these Terms excludes or restricts consumer rights that cannot legally be excluded under applicable UAE law.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact our team as soon as possible.

We will make reasonable efforts to accommodate requests before dispatch, but changes may not be possible once order processing or delivery has started.

12. Intellectual Property

Unless otherwise stated, all website content is owned by or licensed to SETRAH Boutique, including:

• Brand names and logos.

• Product photography and videos.

• Website design and graphics.

• Product descriptions.

• Collection names and written content.

Unauthorized reproduction, distribution, or commercial use is prohibited.

13. Reviews and Customer Content

Customers who submit reviews, photographs, testimonials, or other content confirm they have the right to share such material.

We reserve the right to moderate or remove unlawful, misleading, abusive, or inappropriate content.

14. Promotions and Special Offers

Promotional campaigns, discounts, seasonal offers, and in-store promotions may be subject to additional terms.

Offers may differ between our website, physical retail locations, and special events, including Global Village Dubai.

Eligibility, validity periods, and exclusions will be communicated with the relevant promotion.

15. Customer Accounts

Where customer accounts are available, customers are responsible for protecting their login credentials.

Please notify us promptly if you suspect unauthorized access.

16. Third-Party Services

Our website may include integrations with payment providers, courier companies, social media platforms, and other third-party services.

Such services may operate under their own terms and privacy policies.

17. Website Availability

We aim to maintain a reliable website but cannot guarantee uninterrupted access.

Temporary interruptions may occur due to maintenance, technical issues, security requirements, or circumstances outside our reasonable control.

18. Limitation of Liability

To the extent permitted by applicable law, SETRAH Boutique will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms excludes liability or consumer protections that cannot legally be excluded.

19. Events Beyond Our Control

Delivery or service delays may occur because of severe weather, transport disruption, courier issues, government restrictions, system outages, or other events outside our reasonable control.

20. Electronic Communications

By placing an order or contacting us, you agree that we may communicate with you regarding your transaction through email, telephone, SMS, or other contact methods you provide.

Marketing communications will be handled separately in accordance with applicable consent and opt-out requirements.

21. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated terms will be published on our website.

22. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates.

Any disputes will be handled in accordance with applicable UAE law and through the competent authorities or courts having jurisdiction.

23. Contact Us

For questions regarding orders, services, or these Terms & Conditions, please contact SETRAH Boutique through the Contact page on www.setrah.shop.