Privacy Policy

Privacy Policy

Last Updated: October 01, 2026

SETRAH Boutique (“SETRAH,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit www.setrah.shop, place an order, request a Home Booking, or communicate with us.

This policy is intended to comply with applicable data protection requirements in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data.

1. Who We Are

  • Brand: SETRAH Boutique

  • Website: www.setrah.shop

  • Location: United Arab Emirates

  • E-commerce Platform: Shopify

2. Information We Collect

Depending on how you interact with SETRAH, we may collect:

  • Your name, email address, phone number, billing address, and delivery address.

  • Order details, purchased products, size preferences, and transaction history.

  • Information submitted when requesting Home Booking services, including preferred appointment dates, location, and contact details.

  • Messages, inquiries, feedback, and customer service communications.

  • Technical information such as IP address, browser type, device information, pages visited, and website interactions.

  • Cookies and similar identifiers used for website functionality, analytics, and advertising.

Payment information is processed through the payment providers available at checkout. We generally do not receive or store your complete payment card details.

3. How We Use Your Information

We use personal information to:

  • Process, confirm, and deliver orders.

  • Arrange Home Booking appointments where requested.

  • Process payments, returns, exchanges, and refunds.

  • Respond to customer inquiries and provide support.

  • Improve our products, website performance, and shopping experience.

  • Prevent fraudulent transactions and protect website security.

  • Send promotional communications where permitted and in accordance with your preferences.

  • Meet applicable legal and regulatory obligations.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential website functions, improve customer experience, understand visitor behavior, and measure advertising performance.

These may include services provided by Shopify, Google, Meta, Microsoft, or other providers where enabled.

Where cookie preference controls are available, customers can manage their preferences through those controls.

5. Sharing Personal Information

We do not sell your personal information.

We may share necessary information with trusted third-party service providers, including:

  • Shopify and website hosting providers.

  • Payment processing companies.

  • Courier and delivery services.

  • Customer support and booking service providers.

  • Analytics and advertising platforms.

  • Professional advisers or government authorities where legally required.

These providers may process information according to their own privacy policies and applicable legal obligations.

6. International Data Transfers

Some service providers may process information outside the UAE.

Where personal information is transferred internationally, we take reasonable steps intended to ensure appropriate protection in accordance with applicable legal requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil orders, manage customer relationships, maintain business records, prevent fraud, resolve disputes, and comply with legal obligations.

8. Your Privacy Rights

Subject to applicable law, you may have rights to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion where legally applicable.

  • Withdraw consent for certain processing activities.

  • Opt out of promotional communications.

  • Request restrictions on certain uses of your information.

To exercise these rights, please contact us through our website.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect customer information.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

10. Children's Privacy

Our website and products are not specifically directed towards children. We do not knowingly collect children's personal information in a manner inconsistent with applicable law.

11. Third-Party Websites

Our website may contain links to social media platforms, payment services, or other third-party websites.

These services operate under their own privacy policies, and we encourage customers to review them.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business operations, or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

13. Contact Us

For privacy-related questions or requests, please contact SETRAH Boutique through the Contact page. Contact Us